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Returns & Exchanges

• You may return for refund or exchange unopened, unused merchandise in its original packaging within 30 days of purchase.
• No returns or exchanges on sale items.
• The cost of return shipping is your responsibility. We recommend using a shipping method that will allow you to track and insure your package.
• We will be contacting you by phone within 2 - 4 business days of receipt of your returned items. We do not keep your credit card information on file and will need that information to process your return.
• Please include a copy of your order or your order number, and the best phone number to reach you, and the items you wish to return to the address below.

If returning items via UPS or FedEx, please ship to:
Ojo Caliente Mineral Springs Resort and Spa
Attention: El Mercado Gift Shop – Returns
50 Los Banos Drive
Ojo Caliente, NM 87459

If mailing by USPS:
Ojo Caliente Mineral Springs Resort and Spa
Attention: El Mercado Gift Shop – Returns
P.O. Box 68
Ojo Caliente, NM 87459